Inventory & Customer Service

Reliability Engineering strategically hold a large level of inventory so that they can deliver exceptional customer service.

Providing exceptional customer service is in our business DNA. As such, ensuring we have the right components available from stock, so we can assemble, test and ship within the shortest possible time, is a key element of our business.

We operate a company-wide ERP business management system to manage our stock levels and align these with our product sales demand profiles. Each of our tens of thousands of stock line items has a bar-coded unique identification number (stockcode) for full traceability and this system allows us to deliver products in the timescales that customers require.

In the mechanical seal sector, exceptional customer service is fueled by professional stock management and product inventory.